1. Introduction
RGH Cargo (operated by Rgh Logistics Inc., 7-11515 82 St NW, Edmonton, AB T5B 2V7, Canada) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.rghcargo.lat or use our logistics services.
By using our website, you agree to the practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Contact details: name, email address, phone number, and company name when you request a quote or contact us
- Shipment information: origin/destination addresses, shipment weight, dimensions, commodity type, and special handling requirements
- Communications: any messages, inquiries, or documents you send to us
- Billing information: invoicing details, payment information (processed securely through third-party payment processors)
2.2 Automatically Collected Information
- Device & usage data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on site
- Cookies & tracking: as described in Section 6
3. How We Use Your Information
- To provide logistics services including freight transport, warehousing, and customs brokerage
- To respond to quote requests and communicate about shipments
- To improve our website, services, and customer experience
- To send relevant service updates and marketing communications (with consent)
- To comply with legal obligations, including customs reporting and transportation regulations
- To detect and prevent fraud or unauthorized activity
4. Legal Basis for Processing (GDPR)
For individuals in the EEA, we process your data based on: Consent (for optional processing), Contractual necessity (to perform shipping services), Legitimate interests (service improvement, fraud prevention), and Legal obligations (regulatory compliance).
5. Data Sharing & Disclosure
We do not sell your personal information. We may share data with:
- Service providers: carriers, customs brokers, warehouse operators, payment processors, and IT service providers
- Legal/regulatory authorities: when required by law, court order, or for customs reporting
- Business transfers: in connection with a merger, acquisition, or sale of assets
All third parties are contractually bound to protect your data and use it only for specified purposes.
6. Cookies & Tracking
We use essential cookies for site functionality, analytics cookies (e.g., Google Analytics) to understand usage patterns, and preference cookies to remember your settings. You can control cookies through your browser settings.
7. Data Security
We implement encryption (SSL/TLS), access controls, secure infrastructure, and regular security assessments to protect your data. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your jurisdiction, you may have rights to: Access your data, Correct inaccurate information, Delete your data (subject to legal retention), Object to certain processing, and Data portability.
For California Residents (CCPA): You have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information (we do not sell personal information). To exercise your rights, contact hu@rghcargo.lat with subject "Privacy Request."
9. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal information, contact us immediately.
10. International Transfers
Your information may be processed in Canada, the United States, or other countries where our service providers operate. We ensure appropriate safeguards (including Standard Contractual Clauses where required).
11. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this policy periodically. Material changes will be posted on this page with an updated "Last updated" date.
13. Contact Information
Rgh Logistics Inc.
7-11515 82 St NW
Edmonton, AB T5B 2V7
Canada
Email: hu@rghcargo.lat
Phone: +1 (240) 526-7586
Developer: RGH Cargo — Rgh Logistics Inc., Edmonton, Alberta, Canada.